KCC Service Level Agreements provide planned preventative maintenance and priority support, helping facilities managers and building owners keep critical building systems safe, reliable and performing as intended. Each agreement is tailored around your building, equipment, usage and operational requirements to help reduce unexpected downtime, manage maintenance costs and support long-term system performance.
Every building is different, and so are its maintenance requirements. A KCC Service Level Agreement provides a structured approach to preventative maintenance, with servicing scheduled at appropriate intervals around your building, systems and operational needs.
Whether you are responsible for a single automatic door, multiple access systems or a wider property portfolio, KCC can create a maintenance plan that gives you greater visibility, consistency and control over ongoing servicing. Your agreement can also be reviewed and adjusted as your requirements change.
KCC Service Level Agreements can cover individual assets, multiple systems or wider property portfolios, bringing ongoing servicing and support together under one coordinated maintenance programme. Below, you can explore the different systems that can be supported through a KCC Service Level Agreement.
Planned servicing and maintenance for automatic sliding, swing, revolving and specialist entrance systems, helping maintain safe, reliable and efficient operation. Regular servicing allows components, sensors, operators and safety devices to be checked, adjusted and maintained before wear or faults develop into larger issues, helping reduce unexpected breakdowns, support compliance and minimise disruption to building users.
Ongoing maintenance and technical support for access control, electronic locking and associated entrance systems, helping ensure secure access points continue to operate reliably. Planned checks can identify issues with readers, locks, control equipment and door interfaces before they affect day-to-day access or security, while responsive support helps restore normal operation quickly when faults occur.
Inspection, servicing and repair of door closers, hinges, locks, latches, panic hardware and other critical door components. Regular maintenance helps identify worn or damaged components before they affect safe and reliable door operation, while helping extend the working life of installed hardware.
Planned servicing, maintenance and technical support for hotel locking systems, helping maintain reliable guest access and minimise disruption across bedrooms and associated access points. Support can include fault diagnosis, component replacement and ongoing maintenance, as well as guidance where ageing or obsolete technology may require upgrading. This helps hotels maintain a consistent guest experience while reducing the risk of unexpected system failures.
Service Level Agreements can cover multiple building systems, individual sites or wider property portfolios, giving organisations a more coordinated approach to ongoing maintenance. By bringing servicing requirements under one structured programme, facilities teams can improve visibility over scheduled maintenance, simplify supplier management and apply a more consistent standard of support across buildings and locations.
Find answers to some of the most common questions about KCC Service Level Agreements, from what’s included and the systems we cover to servicing, support and multi-site maintenance.
A KCC Service Level Agreement provides a structured approach to planned preventative maintenance and ongoing service support. It is tailored around your building, systems and operational requirements, helping you manage servicing more proactively while reducing the risk of unexpected disruption.
A KCC SLA can include planned preventative maintenance, priority service support, 24/7 365-day access to on-call engineers, preferential call-out rates and priority access to spare parts. The exact level of support can be tailored to suit your requirements.
Yes. Every building is different, so agreements can be tailored around factors such as the systems being maintained, building usage, footfall, servicing intervals, operational hours, response requirements and the number of locations being supported.
KCC Service Level Agreements can support a range of building systems, including automatic doors, access control systems, architectural hardware and hospitality locking systems. Agreements can also be structured to cover multiple systems through one coordinated maintenance programme.
Yes. For organisations managing multiple buildings or locations, KCC can structure a Service Level Agreement around a wider property portfolio, helping provide a more consistent approach to servicing, support and maintenance planning across different sites.
Yes. SLA customers have access to on-call engineers 24 hours a day, 365 days a year, providing support when urgent faults or unexpected issues arise outside normal working hours.
Planned preventative maintenance helps identify wear, defects and developing issues before they lead to larger problems. This can reduce unexpected failures, support safe and reliable system performance and help extend the working life of critical building systems.
Yes. By combining scheduled servicing with priority support, potential issues can be identified earlier and faults dealt with more quickly when they occur. Preferential call-out rates and planned maintenance also provide greater visibility and control over ongoing maintenance costs.
Servicing frequency will depend on the type of system, level of use, operational environment and individual maintenance requirements. KCC can agree an appropriate servicing schedule as part of your Service Level Agreement.
Yes. Your agreement can be reviewed and adjusted as your building, systems or operational requirements change, helping ensure the level of maintenance and support remains appropriate over time.
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