Endlessly Reliable

A partner you can count on, a certainty you can trust. From specifying and scheduling to install and after sales, we’re committed to delivering your project on-time and on-budget. A reliability you can be fully confident in.

Our commitment to endless reliability

At KCC Group, "Endlessly Reliable" is not just a slogan – it's a standard that drives everything we do. Our commitment to delivering on this brand value goes beyond words, as we embody it in every step of the project lifecycle. With our nationwide team of skilled engineers and trained experts conducting thorough door inspections, audits, maintenance programs, and emergency response services, our commitment to excellence extends across the island of Ireland.

Unwavering Support

We understand the challenges and complexities involved in project execution, and we are dedicated to standing by your side, offering the support and guidance needed to ensure success.

 

Precision and Excellence

Our team’s relentless focus on precision and excellence sets us apart. From the meticulous planning of project specifications to the flawless execution of installations, every aspect of our work reflects our dedication to delivering nothing short of excellence.

 

Customer-Centric Approach

Our customer-centric approach means that we prioritise your needs and preferences, tailoring our services to match your unique requirements and surpassing your expectations at every turn.

 

Consistent Quality

Whether it’s the products we use, the solutions we provide, or the after-sales support we deliver, you can expect nothing less than the highest standards of quality.

 

Proactive Problem-Solving

In the face of challenges, our team excels at proactive problem-solving. We anticipate potential hurdles and are quick to address them, ensuring that your project remains on-course and that any disruptions are swiftly mitigated.

 

Building Trust Through Deliverables

With our track record of delivering projects on time and on budget, we aim to build trust through our deliverables, solidifying our position as a certainty you can rely on.

2000 sq metre Dublin manufacturing facility

With the capacity to provide and support high-quality, customised, large-scale solutions at competitive prices, our operations are backed by our Dublin manufacturing facility and expert in-house installation team.

40,000 sq feet timber doors manufacturing facility

For over 25 years, we’ve provided our commercial clients with bespoke, high quality timber doorsets, each one expertly crafted in our Elite Doors timber doors factory in Northern Ireland.

Ensuring smooth operations with service and maintenance solutions that are customised to your needs

We understand how important it is to maintain your building’s intended functionality while minimising disruptive downtimes, that’s why our service and maintenance solutions are designed to uphold the efficiency, reliability, and resilience of your infrastructure. Recognising that every building and operational setup is unique, we tailor our solutions to match your specific requirements. Whether it’s a small-scale facility or a complex infrastructure, our approach is always personalised to effectively address your service and maintenance needs.

 

Preventative Maintenance

Our proactive approach to maintenance involves regular inspections, diagnostics, and preventive measures to identify and address issues before they escalate. By staying ahead of potential problems, we minimise the risk of unexpected downtime and keep your systems running smoothly.

 

Scheduled Servicing

We offer scheduled servicing to optimise the performance of your building’s systems and equipment. Our team will work with you to develop a tailored servicing plan that aligns with your operational requirements, ensuring that your facility functions at its best.

 

Rapid Response Support

In the event of unexpected issues, our rapid response support team is equipped to swiftly address and resolve any maintenance-related challenges. Our goal is to minimise disruption and restore normal operations with minimal downtime, providing you with peace of mind in the face of the unexpected.

Supporting our clients 24-hours a day, 7 days a week, 365 days a year through our Service Level Agreements (SLAs)

Our SLA clients benefit from around-the-clock access to a dedicated support line and on-call engineers, ensuring assistance is just a phone call away. In addition to immediate response, we provide preferential call-out rates and discounts on spare parts, guaranteeing swift and cost-effective repairs or replacements to minimise downtime. With our commitment to efficient service delivery, we strive to keep your building functioning optimally and uninterrupted, no matter the time or day.

 

service level agreement_automatic door maintenance_service customer

 

Preventative maintenance is key to maximising efficiency and profits by minimising performance issues, malfunctions, and downtime risks. Our agreement includes all recommended servicing by KCC at specified intervals, ensuring proactive maintenance. With fixed routine maintenance costs, easy forecasting, and customisable plans for single or multiple systems, our service team tailors solutions to meet your unique needs, whether that’s for a retail unit’s automatic door or a hotel’s electronic locking systems.

A nationwide network with localised regional support

We take pride in our robust regional support and expansive branch network. With a strategic presence across the island of Ireland, our dedicated teams are well-positioned to provide swift and personalised support to our clients. Whether you require technical assistance, product information, or logistical support, our regional network of specialists deliver efficient solutions tailored to your specific needs. Our branches serve as hubs of expertise, offering our clients the highest level of support, seamless coordination, and a reliable service, wherever they’re located.

A picture of Alan Murphy, general manager for Service in KCC Group smiling standing outside the headquarters in Ballymount Dublin
From the outset of specification and scheduling, through to installation and ongoing maintenance, our unwavering commitment remains.
At KCC, reliability isn’t just a promise—it’s the foundation of everything we do. Our team strives to consistently deliver exceptional service, ensuring that our clients and customers can depend on us without hesitation. Whether it’s responding swiftly to urgent needs, going the extra mile to find solutions, or maintaining the highest standards of service, our dedicated team embody our commitment to being endlessly reliable.
Alan Murphy, General Manager - Service and Maintenance

Office Locations

Build easier. Build better. Build with KCC.

At KCC Group, our purpose is clear. We help to make buildings work. Whether it’s through innovative solutions, expert maintenance, or reliable support, our commitment is to ensure that buildings operate seamlessly and efficiently. By providing industry-leading services and products, we empower our clients to optimise the performance of their infrastructure, thereby contributing to safer, more sustainable, and productive built environments for all.

 

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